This document sets out the shipping policy that applies to customers that make a purchase at www.limelightherb.com
Shipping Options:
Depending on your location, we will ship the orders from one of the following locations by the fastest estimated courier (Local registered airmail)
North America – Ships from New Jersey, US
Europe – Ships from Bulgaria (EU)
UK – Ships from the UK
Worldwide – Ships from Serbia
Delivery costs:
- We offer free shipping on all orders above 300$.
- We have a flat shipping rate of 25$ for all orders below the 300$ threshold.
Order processing time:
- All orders placed before 2 PM Monday to Friday will be processed and dispatched within 2 working days.
- All orders placed during the weekend or on a public holiday will be processed and dispatched on Monday or on the next business day.
Delivery address and PO address:
- Please note that we are unable to modify the delivery address once you have placed your order.
- We are sorry but we do not ship to P.O. boxes.
International orders:
- Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking your orders:
- Once your order has been dispatched, we will send you a confirmation email with tracking
information. You will be able to track your package directly on the carrier’s website.
Returns, refunds and exchanges:
We want you to be completely happy with your purchase - please read our Warranty
Policy for detailed information about our processes.
Contact information
Address:
Kneza Milosa 129
35000 Jagodina
Serbia
Phone:
+381 694144812